At Radiance Man, we are committed to protecting your privacy and handling your personal data in a secure, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information, in compliance with the General Data Protection Regulation (GDPR) and other applicable UK and EU data protection laws.

1. Who We Are

This website is operated by Radiance Man, a men’s fashion brand based in London, UK.

For any privacy-related inquiries, please contact us at:
📧 support@radianceman.co.uk

2. What Data We Collect

We may collect and process the following personal information when you browse or shop on our site:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (securely processed by third-party providers)

• IP address and device/browser information

• Order history and communication records with our customer support team

3. How We Use Your Data

Your personal data is used for purposes including:

• Processing and dispatching your orders

• Communicating order updates and shipping notifications

• Providing customer support

• Improving our website and services

• Complying with legal and regulatory obligations

We never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Fulfilment of contractual obligations (e.g., processing your order)

• Your explicit consent (e.g., for newsletters or marketing)

• Legal obligations (e.g., tax, fraud prevention)

• Legitimate interests (e.g., improving site performance and security)

5. Data Retention

We retain your personal data only for as long as necessary:

• To fulfil the purposes outlined in this policy

• To comply with legal and regulatory requirements

• To resolve disputes and enforce our terms and policies

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Request rectification of inaccurate or incomplete data

• Request erasure of your personal data (“right to be forgotten”)

• Restrict or object to the processing of your data

• Request the transfer of your data to another service (data portability)

• Withdraw your consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at support@radianceman.co.uk.

7. Data Security

We take your data protection seriously and implement appropriate security measures, including SSL encryption and secure third-party payment gateways. While we follow best practices, no online transmission can be guaranteed 100% secure.

8. Cookies

Our website uses cookies to enhance functionality and analyse traffic. You may choose to accept or decline non-essential cookies via your browser settings or our cookie banner.

9. Third-Party Services

We may share data with trusted third-party service providers (e.g., payment gateways, logistics partners) who help operate our store. These parties are contractually bound to protect your data in accordance with GDPR standards.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The most recent version will always be available on our website and will include the “Last updated” date.